I was THRILLED this morning when Willie, the contractor, called me at 8 am to tell me he had the part in stock, 2 10 had approved the claim and he'd be out today to fix our unit. He had it up and running in just a few short hours and everything was resolved within 36 hours of me making my claim. I realize that this does not seem to be the norm based on all the reviews but it seems as though we lucked out with a great contractor who got the job done quickly and efficiently for us and a rep Katrina who was very helpful in getting our claim pushed through. I paid our $100 service call fee to the contractor and no other out of pocket fees. I wanted to take the time to write a positive review because it was a wonderful, easy process for us and hope it will be for others as well!Hi there Nick S. According to our notes, we offered to set up an additional service request to find you a new contractor and also offered at one point the option of going out of network for expedited service. You turned down both offers and said you would stick with waiting for the appointment in order to not suffer any further delays. I am concerned to hear that we made you feel as though it was "your fault" that this request was not going quickly. If you could reply to this with a private message elaborating more on how we made you feel that way, we would greatly appreciate it. In any case, our offers are still available if you would like to try out obtaining faster service for your AC. Thank you.
who regulates home warranty companies in texas
Home warranty is one of several terms for a contract between home owners and companies that cover some of the costs associated with specific repairs and replacements of household objects. Related industries often use such terms as residential service contract and appliance warranty plan. Just as is the case with home warranty in states such as Florida, residential service contracts are regulated in some states such as Texas. It is of value for consumers to understand their state's regulations for companies that offer to provide maintenance or repair services and/or coverage for related costs since some companies may be operating without proper licensing. Consumers may sometimes avoid falling prey to unlicensed companies by consulting their state's policies and other information regarding home warranty and similar services. In some cases current lists of licensed companies are available for consumers to check on the applicable state government agencies' websites.