Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours.
home warranty companies reviews kentucky
The time you put in researching these companies is going to save you the expense of not having done so, and face it, you won't be mad at yourself when you end up feeling like a fool because you believed everything the sales person said to you. I've found my home warranty to be a worthwhile purchase, but this is given a very specific set of conditions. 1 The house I bought had old but functioning appliances, enough that I'd have expected 2 or 3 calls within the year. 2 The previous owners only kept up superficial looks, but other items in terrible condition. The upstairs bedroom had carpet soaked in pet urine. Amateur private bathroom paint job. If it was out of sight for guests, it was not cared for. Given that, I was able to get a good deal on the house by accepting a reduced price instead of repairs, then buying a home warranty to cover me when appliances did fail. Also, be prepared. Contractors will blame Home Warranty, and Home Warranty will blame Contractors. You have to work both sides to squeeze value out.