Your deductible is $500. So, you will pay the deductible and your home warranty will cover the rest. Depending on how your contract is set up, you may only have to pay this one for the year or you may have to pay it based on the amount of the repair. For example, now that you spent the $500 and the septic was replaced, your hot water heater has begun to leak. Your home warranty may cover it since you have already paid the deductible for the year, or you may need to pay another share of the deductible. It is very important that you read the fine print so that you are clear as to what the warranty covers and what the cost of your deductible is. The contract is the legal agreement between you and the home warranty company. It means that they are legally required to hold up to their end of the agreement. It also means that you must uphold yours. The fine print will let you know all the costs, the procedures, and the requirements you are responsible for. Do not hesitate you ask questions about what you don’t understand.
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I called Select again and got a rude man who told me he had spoken to this tech an hour ago and he was legit and I should just wait for him to call me. Since he was rude and unhelpful I asked to speak to a supervisor. He would not give me to one my issue was not big enough to get a supervisor. He finally transferred me to Robert who was helpful and got through to their contractor and promised me a call back. After seeing the reviews I'm pretty nervous anything will get fixed but willing to give it a try. You need more Robert's on your phone line and ditch the rude CSR not worth the negative feedback.