A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything. The manager also discussed the repair cost.
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The handler gone but home warranty won't cover a whole list of parts that need to go with the handler. You can't just replace one part of a system. So all said and done , after 10 days in July heat. With no ac. About 20 calls in. No one giving us an answer. We had to take into our own hands. Find a company to install a whole unit which costs anywhere between 5500 8000 depending on brand etc. in the end they sent us a check for 684. This was after we had paid 100 to be told unit is shot. I guess that check almost covered the cost of the 210 policy for that year but if u ask me.