1. So they send out the vendor and I pay the $75 copay plus tax. Vendor confirmed new toilet would be required and submitted the assessment for approval. Well, I call to get a status update today, to find out that the claim was not approved as of 6 days ago. They never had the courtesy to call and tell me or the vendor. I'm so frustrated with these people. They always find a reason not to approve claims, even though the initial call says it's a covered repair. I'm now out $80 some, because I had to pay their 3rd party vendor, still don't have a working toilet, and I have to now hire another plumber to come fix the issue. Our AC broke 2. 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day.
home warranty of america complaints
They are the one's that can step in and help resolve issues. Try it. you will be surprised. I had an Old Republic warranty on my current home that was provided by the seller. I had a problem with my AC on a particularly hot weekend in coastal Louisiana. I called OR, the customer service rep was very polite and arranged for a repair person to come out that day. The repair person was actually here within an hour but only because he was in the area already. Anyway, he was polite and performed the replacement with no problem. Reading the entries here I probably should have made more claims, but I didn't. Nonetheless, I decided not to renew figuring that a savings account is a better plan that will actually pay me in the long run. I was very pleased to see your review of home warranty companies and the way they operate.