The Better Business Bureau shows more than 2,300 complaints against HomeSure. Better Business Bureau Among the items we found: The Better Business Bureau BBB received more than 2,300 complaints about HomeSure nationwide in the past three years. That sounds like a lot, but as past Bamboozled columns have shown, it's impossible to tell whether a complaint number is high or low without having the perspective of knowing how much business a company does. We asked CCHS, but a spokeswoman refused to say how many warranties it has. She did say it manages more than one million claims per year. BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name.
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Since these homes have been possessed in general by people who are at risk of losing the home and possibly lived in the home for many months knowing they were losing the home tend not to take much care of the property. So problems could take place after you take ownership. In this case, you may want to think about a home warranty and the out of pocket cost might be money that is well used up. Not kidding, our experience with Fire and Ice Heating and Cooling was truly exceptional. After introductions, I watched David as he went the extra step and explained every step of his trouble shooting process. I learned quite a few new things about our home a/c. The problem was diagnosed quite quickly, he had the parts in his van and the A/C was back up and running fine again. They were on time, really courteous, and professional. He was dispatched by the Choice Home Warranty whom I had placed a claim early this same day. They contacted Fire and Ice Heating and Cooling asked if they could work us into his schedule today and they did. For over 30 years National Home Warranty has been providing exceptional value to our customers through our consistent delivery of quality service at an affordable price.